Refund Policy

Effective date: June 18, 2026

14-day money-back guarantee. If you are not satisfied with Kelly within 14 days of your first payment, we will issue a full refund — no questions asked.

1. Eligibility

Refund requests must be submitted within 14 days of the initial subscription payment.
The guarantee applies to first-time purchases only. Subsequent billing cycles are not eligible for a refund unless there is a billing error.
If you cancel your subscription before the next billing date, you will not be charged again and your access continues until the end of the current period.

2. How to Request a Refund

Email support@klly.works with the subject line "Refund Request" and include:

The email address used to purchase.
The date of purchase (or order ID from your Paddle receipt).
A brief reason (optional, but helps us improve).

We will process your request within 3 business days. Refunds are issued to the original payment method via Paddle.

3. Billing Errors

If you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), contact us immediately at support@klly.works. We will investigate and correct any billing errors promptly.

4. Exceptions

We reserve the right to decline a refund if there is evidence of fraudulent use or violation of our Terms of Service.

5. Payment Processing

All payments and refunds are processed by Paddle (paddle.com), our Merchant of Record. Paddle handles all payment compliance, tax collection, and refund processing on our behalf.

6. Contact

Any questions about billing or refunds? Email support@klly.works — we typically respond within 24 hours.